On the Roku platform, HBO Max is now available. After a lengthy wait, Roku fans can finally view their favorite HBO movies and series on their devices. Classic TV series such as The Big Bang Theory and Friends is available to watch. Max Originals, such as The Flight Attendant, are also available. (HBO Max Not Working)
The bad news is that HBO Max may or may not work properly on Roku at times. Users may come into a variety of technological issues from time to time. We’ll go through the most prevalent ones and how to fix the HBO Max Not Working on Roku problem in this article.
How to Resolve HBO Max Roku Issues
Here is a step-by-step guide to resolving the HBO Max Not Working on Roku issue as quickly as possible. Let’s get started without further ado!
Restart your Roku and your modem
Please restart your Roku device and modem before continuing with the troubleshooting procedures. If your problem is caused by a bad network connection, restarting your device should fix it.
Take the Roku streaming stick out of the box. Then reinstall it to do a hard reset. Alternately, go to Settings System and select System restart from the drop-down menu.
Roku should be updated or your device should be upgraded
Only Roku 9.3 and later are compatible with the HBO Max app. As a result, if you’re still using an older Roku model, like the Roku 2500, you’ll need to upgrade. HBO Max will not play well on any Roku model that has not received the most recent updates.
To upgrade Roku, hit the Home button on the remote and select Settings. Then, to check for updates, select System System Update. If you still can’t stream HBO Max on a Roku model running OS version 9.4.0 or higher, contact Roku support for help.
Turn off your VPN
You must be in the United States or one of its territories to watch HBO Max on Roku. It’s also a good idea to use your real IP address. If you’re using a VPN to mask your IP address, you’ll see an error notice. Check if you can stream HBO Max on Roku after disabling your VPN program.
Add the channel again
The HBO Max app can be uninstalled and reinstalled to fix several issues and faults.
- Press the Home button on your Roku remote to begin.
- Next, open the Channel Store by going to Streaming Channels.
- Press the OK button on your remote to find HBO Max.
- Finally, confirm your choices by selecting the Remove channel.
The following workaround was proven to work by other users.
- Go to your phone’s app store and download the HBO Max app. Then sign out of all your devices in Settings Devices.
- Now, disconnect the HBO Max from the Roku and reboot it.
- After rebooting Roku, reinstall HBO Max.
Because your previous HBO login information may still be stored on Roku, you must sign out of all of your devices. As a result, HBO Max, the new HBO channel, will not be available.
Your HBO membership can also be canceled. After that, uninstall HBO and restart your Roku. Re-add the HBO Max channel after you’ve completed all of these steps.
Find the Title
To find the title you want to watch, use the search option instead of the home screen. Then, from the search results page, play the title.
There are certain disadvantages to using this workaround if you choose or prefer to do so. Only four controls are available: the 7-second replay, Pause, Forward, and Backward. Closed captions and the HBO Max menu are not available.
Additionally, go through the menu methodically. Allow two or three seconds to pass between actions and choices. Many customers reported that they were able to avoid frequent problems by applying this simple solution.
Remove the Cache
- Start by going to your Homescreen.
- Go to the HBO Max channel on your television.
- Lastly, unplug the channel. To do so, choose Remove channel on your remote and then press the asterisk button.
- Restart your Roku device to delete the cache.
Devices with HBO Max and Roku 3500x
Many Roku users with 3500x Roku stick models reported that HBO Max was unavailable on their devices. HBO Max struggles to load content on a regular basis, but then stops working and returns to the home screen.
HBO Max looks to want more RAM and CPU power than the Roku 3500x versions can give. So, if you’re still using an older Roku device, it’s time to upgrade.
HBO is unlikely to make a lite version of HBO Max for older Roku players. And we doubt Roku will invest the time and money required to produce a separate app version that clears the cache automatically when HBO Max opens.
This article has solved the issue of HBO Max Not Working on Roku. I hope this article helped you find a solution if you are facing the same problem. You can contact us for further queries. Until the next time. Goodbye!