With the growth of technology and telecommunications, many companies are keen to provide their best services. The call center is the solution to these issues, and it allows you to solve customers’ problems, make new customers and make deals. There are call center charges, which you have to pay every second your agent takes calls; the solution here is the best call center software. The best call center software brings a lot of capability and manages your business’s workload with ease and intelligence.
While many companies today are moving towards most latest call center devices because they are able to afford them. However, businesses can’t pay massive amounts of money to get the best call center system. That’s why we are here to help you and providing you the information about call center software alternatives that you can use without paying any cost.
Best Call Center Software in 2021
We have compiled a list of free and best call center software that is open source. Here we will try to provide you all the major and minor details about these applications to keep you updated. All the tools are selected based on user reviews and online ratings. Let’s get started and look at our list given below:
Bitrix24
Bitrix24 is one of the best call center software that provides you with plenty of options and tools to improve your setup. Using this tool, you can easily collaborate, manage your tasks, and make communications around the world quickly and efficiently. You will get a single platform that allows you to manage your messages, files, projects, tasks, and contacts.
Not only organizations of business, but you can also track interactions with your potential or enduring customers and business partners. Agents can also use this tool to manage and pursue client communications, create sales reports, and capture and store all the leading data.
This best call center software is compatible with both iOS and Android users to improve its accessibility. It also offers 24/7 user support to guide them whenever they want. There are two plans offered. The free plan allows you to include data up to a limit of 5GB with basic live chat support.
Whereas in paid plans, you have to pay $24 per month for two users and a data limit of up 10GB with Pro live chat assistance.
CallHippo
Another solution to your call center requirements is CallHippo, which automates your workflow and provides you with virtual telephones. To enhance your company’s performance and satisfy your customer, it includes a call recording option. You can learn about your users and pay attention to their problems; you can access caller titles, call status, call duration, and many other options.
This best call center software’s most unique features include a productivity tracker, call recording, and call analysis. To make things quicker, one can filter call logs using standards such as call type, time range, and incoming/outgoing.
This variant is offered for Android and iOS users, and customers can interact any time by email and phone. The free plan is available for two users, including email and 24/7 chat assistance; however, in the premium plan, you get more features, but you have to pay $14 per user per month.
Freshcaller
Suppose your company is recognized worldwide and has customers from all over the world, then Fresh caller the option you want. It supports global calls and contextual conversations and unique features like multilevel IVR (interactive voice response) and auto-receptionist tools. You also get to monitor, block and even track customer interaction histories, making it a great call center tool.
They have designed mobile applications for iOS and Android devices, and you can contact support via phone, email, and live chat.
It offers two plans for the users,
- Open plan: Includes inbound caller ID, desktop notifications, call notes, custom greetings, and call metrics.
- Premium plans: Premium plans begin at $15 per user per month and incorporate extra features such as contact porting, primary call queues, wait-queues, voicemail, friendly transfer, call recording pre-built opinions.
VICIdial
Another best call center software is VICIdial; it also open source and allows outbound calls, call routing, email integration, online chat, and call recording. Some of the great features of this tool include outbound predictive dialing, skills-based operator routing, special branch exchange (PBX), and inbound email administration. These features can’t be taken for granted in a single tool; that is why we have given it a place in our list of reliable call center tools.
As this software is open source, it makes you responsible for troubleshooting any issues that appear. However, this tool’s drawback is that it is not easy and requires the technical know-how to install and manage.
You can see the two plans below:
- Free version: The free plan of VICIdial is its open-source version; it has no limit on user count and covers all features.
- Paid plans: The merchant allows a hosted service called VICIhost. Updating to the hosted variant costs $400 per server per month (after an initial $1,000 server provisioning payment to incorporate the first month of hosting and a $500 provisioning charge for every additional server)
Qubicles
It is the last tool on our list; Qubicles is based on the cloud and is regarded as the best call center software in 2021. It is powered by blockchain and used for businesses and client service teams, including phone, email, and live chat. The call center tool’s most unique features are inbound and outbound operations, call routing, IVR, drag-and-drop scripting, call recording, inbound-email routing, and public APIs.
The mobile application is available for iOS devices and online customer assistance.
The plans are given below.
- Free variant: Includes all available features and unlimited users.
- Paid versions: Upgrade pricing starts at $0.02 and is based on customer support access level. Payment plans start at $99 per month for email support and $249 per month for chat and telephone support.
Conclusion:
Since the companies are finding ways to satisfy and keep their customers intact, the best call center software needs the hour. Customers make a call, and their issues are resolved, online orders are placed, and all the queries are addressed. You dont have to make a physical interaction all the time; use some reliable call center tool to make your business better and improved. We hope you may find the best choice for yourself, dont forget to suggest some good options, dont forget to read them carefully and now make a good pick, enjoy.
